"Rīgas satiksme" calls on passengers to check expiry date of their e-tickets
"Rīgas satiksme" calls on public transport passengers who use blue e-tickets to check their expiry date and, if it is nearing, to visit a customer service centre where the e-ticket will be replaced by a new one.
The electronic payment system and e-tickets as means of payment in Riga public transport were introduced in the spring of 2009. The first e-tickets were issued for a period of five years, which means that they expire in 2014 and have to be replaced by new ones. The e-ticket can be replaced in two ways.
- Electronically. The customer has to fill in an application form on www.rigassatiksme.lv at section “Check validity of your e-ticket!” and choose the customer service centre where he/she would like to receive a new e-ticket/"Riga resident’s card". After the data are processed, the customer will receive an SMS/e-mail to the address stated in the form with an invitation to visit the customer service centre, having an identity document and the expiring e-ticket with him/her, and to receive the new e-ticket/"Riga resident’s card" which will be printed on the spot.
- In customer service centre, where, after presenting the expiring e-ticket and an identity document, the customer will fill in an application form and receive the e-ticket/"Riga resident’s card" which will be printed on the spot.
“Rīgas satiksme” reminds that customers may apply for visiting a customer service centre in advance at www.rigassatiksme.lv.
The expiry date of blue personalized e-tickets is written on the e-ticket (see the picture). As for non-personalised e-tickets, one can learn the expiry date from a printout of the e-ticket contents which is available at any place where e-tickets are sold.
“Rīgas satiksme” is launching on March 24 an information campaign to draw customers’ attention to the expiry date of their e-tickets. During the campaign, the information about how a customer shall act to have his/her e-ticket replaced by a new one will be available in public transport, at public transport stops and on the company’s website.
For more information about the services provided by "Rīgas satiksme", public transport routes and schedules, types of tickets and other news, please visit our webpage at www.rigassatiksme.lv, social networks "twitter", "facebook", "draugiem.lv" or call our toll-free information phone 80001919.
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